The Brick

Worst warranty service ever. Never again. And they send me a broken loaner fridge to boot while I wait who knows how long for mine to be fixed. The brick store manager seems like he’s trying to help but he has minimal control over the what warranty service can do.

This is by far the single worst managed store in history. I tried to buy a bedroom set and it was like pulling teeth. I am still trying to get the charges they put on a cancelled order reversed and not one member of their staff or management know what they are doing. This is the most agrivated I have ever been. If you try to contact them you get a generic Brick call in that has no customer service option. I do not have enough words in this comment box to adequately explain their incompetance

Disappointing

I purchased furniture and a refrigerator from The Brick and was told they would arrive on the following Tuesday. I arranged to have them picked up on the Saturday after giving plenty of time to unload the shipment etc. My husband and a friend who had taken the time to help out arrived at the store only to find out that all of my purchase was buried in the back of a truck that had only arrived the day before. Rather than call on Tuesday to let us know it had not arrived as promised, we wasted our time and went all the way out there expecting them to be ready to go. Then because they couldn't deliver until late Saturday a whole days plans were ruined. No compensation other than the offer to deliver. Not impressed.